Privacy Policy

    Last updated: 21 March 2026

    Audio Visual Events ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or engage our services. We operate in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Irish Data Protection Acts 1988–2018.

    1. Data Controller

    The data controller responsible for your personal data is:

    Audio Visual Events
    Dublin Road, Monasterevin, Co. Kildare, Ireland, W34 X662
    Email: mrhazel100@gmail.com
    Phone: +353 86 258 0458

    2. What Data We Collect

    We may collect the following personal data:

    • Contact information: name, email address, phone number, postal address
    • Event details: event date, type, venue, guest numbers, and AV requirements
    • Communication records: emails, phone call notes, and contact form submissions
    • Payment information: bank transfer details or payment references (we do not store card details)
    • Website usage data: IP address, browser type, pages visited, and cookies (see Section 7)
    • Photos/videos: images from events where our equipment is used (for portfolio purposes)

    3. How We Use Your Data

    We use your personal data for the following purposes:

    • To respond to enquiries and provide quotations
    • To confirm and manage bookings
    • To deliver, set up, and support AV equipment and services
    • To send invoices and process payments
    • To communicate important information about your booking
    • To improve our services and website
    • To comply with legal and regulatory obligations

    4. Legal Basis for Processing

    We process your data under the following legal bases:

    • Contract: processing necessary to fulfil a booking or respond to your enquiry
    • Legitimate interest: improving our services, marketing our portfolio, and protecting our business interests
    • Consent: where you have opted in to receive marketing communications
    • Legal obligation: retaining financial records as required by Irish tax law

    5. Data Sharing

    We do not sell your personal data. We may share data with:

    • Venues and event organisers: where necessary to coordinate setup and logistics
    • Sub-contractors: technicians or crew hired to support your event (on a need-to-know basis)
    • Accountants and legal advisors: for financial and legal compliance
    • Law enforcement: if required by law or court order

    6. Data Retention

    • Enquiry data: retained for 12 months if no booking is made, then deleted
    • Booking and financial records: retained for 7 years as required by Irish Revenue
    • Marketing contacts: retained until you unsubscribe or request deletion
    • Event photos/videos: retained indefinitely for portfolio use unless you request removal

    7. Cookies

    Our website may use cookies and similar technologies to:

    • Ensure the website functions correctly
    • Analyse website traffic and usage patterns
    • Remember your preferences

    You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

    8. Your Rights Under GDPR

    You have the following rights regarding your personal data:

    • Right of access: request a copy of the data we hold about you
    • Right to rectification: request correction of inaccurate data
    • Right to erasure: request deletion of your data ("right to be forgotten")
    • Right to restrict processing: request we limit how we use your data
    • Right to data portability: receive your data in a structured, commonly used format
    • Right to object: object to processing based on legitimate interest or for marketing purposes
    • Right to withdraw consent: where processing is based on consent, withdraw it at any time

    To exercise any of these rights, contact us at mrhazel100@gmail.com. We will respond within 30 days.

    9. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure email communications, password-protected systems, and limited access to personal data on a need-to-know basis.

    10. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

    11. Children's Privacy

    Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

    12. Complaints

    If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Irish Data Protection Commission:

    Data Protection Commission
    21 Fitzwilliam Square South, Dublin 2, D02 RD28
    Website: www.dataprotection.ie
    Phone: +353 1 765 0100

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

    14. Contact

    For any questions about this Privacy Policy, please contact:

    Audio Visual Events
    Dublin Road, Monasterevin, Co. Kildare, W34 X662
    Email: mrhazel100@gmail.com
    Phone: +353 86 258 0458